There is a third-party indicator that at certain points puts graphical objects on the chart of the trading instrument and at the same time plays standard sound from the MT5 folder. Many users of this indicator are faced with the fact that in some terminals these sounds are not played at all.
On my desktop PC, MT5 is installed on Windows 10 and in it all the sounds are played by the indicator. I installed MT5 on a laptop where Windows 7 is installed, the indicator is silent in it. The terminal settings were transferred from the desktop PC. MT5 itself plays standard sounds during authorization, etc., both there and there, but the indicator only plays them on a desktop PC.
Another user has MT5 installed on a desktop PC and laptop. Both devices are running Windows 10, and there is no sound from the indicator anywhere.
I do not (and will not) have access to the indicator code.
In the “Experts” and “Log” tabs of the MT5 toolbar, there are no messages that say, for example,that the path to the audio file is incorrect.
Has anyone encountered a similar problem? What can it be related to?
Thank you all in advance for your attention!
The indicator does not play sounds on some devices