error when downloading the expert advisor from the market

Rasul Of Garifulin:

I bought an adviser in the market. I go to the terminal, log in to MQL5. community. Next, in the purchases tab, I click install… And nothing happens!!! Because I go to the log, it says: mql5community:auhtorization failed. It all looks strange, with the fact that under the same username and password, I calmly go to the site here! Maybe someone met with such a problem please write how to solve it!!!

error photos:

I tried to download a free Expert Advisor: everything went fine and the Expert Advisor appeared in the /Experts/Market folder! Miracles!!!

I asked for technical support from my broker, they say that there are no restrictions.

1. You are using the latest build of the terminal? (show which one you use)
2. Are you running on Windows or running a terminal through Wine?
3. Have you installed all the Windows updates?
4. Are you using the latest version of Internet Explorer? (show the version used)
5. Do you use a proxy server?
6. The terminal runs on the desktop version of Windows fig somewhere on a dedicated virtual server?

Reference:

you can easily find out about the terminal and the operating system version by restarting the terminal and looking at the “Log” tab – information is printed there.

the answer is needed for each question.